Lead, coach, and develop a team of managers and senior staff, focusing on culture, employee growth, and retention.
Partner with the CEO to translate company vision into actionable growth and development plans.
Oversee operational workflows, ensuring effective utilization of ClickUp and other systems.
Our client is a fast-growing, highly technical CFO and controllership services firm serving the trades industry. They have a strong remote team in the Philippines and US and focus on preserving their unique culture and leveraging AI-driven systems.
Plan, develop, and direct all aspects of onshore and offshore BPaaS activities to ensure operational efficiency and customer success.
Establish operational objectives, policies, and procedures in compliance with contracts and regulations, and develop strategies to achieve key performance measures.
Provide executive-level briefings to senior leadership and build collaborative relationships with client leadership to drive continuous improvement.
UST HealthProof is on a mission to reshape healthcare insurance by reducing administrative costs and building better healthcare experiences for health plans and their members. The company is run by leaders with strong health plan and technology backgrounds, fostering a supportive, start-up-like environment that nurtures individual growth.
Lead comprehensive assessments of contact center operations to define future-state operating models and optimization roadmaps.
Develop prioritized improvement plans with clear business cases, ROI metrics, and implementation strategies for 12- to 36-month horizons.
Partner with leadership and teams to redesign workflows, embed continuous improvement practices, and drive change management initiatives.
Miratech is a global IT services and consulting company that helps visionaries change the world by supporting digital transformation for large enterprises. The company retains nearly 1000 full-time professionals, operates in over 25 countries, and has a culture of Relentless Performance with a 99% project success rate since 1989.